Hey, are you unable to stream the downloaded songs on Spotify? Do your premium need to do as per expectations? We are here with the fixes.
Spotify, a digital music platform that offers an endless music library, is liked and used by millions. It offers audio content, including music, podcasts, etc. This feature’s support of Spotify is distributed between Free and Premium versions.
The Premium version, as the name shows, offers extensive features, i.e., add free music playing, an unlimited number of skips, offline listening, a better user interface, and much more.
While using a Premium subscription on Spotify, you may be unable to access and use all the features. For instance, the offline stream may not work, the add-free feature, or any else.
There may be multiple causes for the Premium account not working, and we are here with the 10 possible fixes to address all the causes of Spotify premium malfunctioning.
10 Ways to Fix Spotify Premium Not Working 2023
There may be several causes that the Spotify premium needs to be fixed at your end. Some may relate to the connectivity issue, the subscription plan, or access removed by the authorized person.
Each reason refers to a different solution. A few of them may be outside of your context. However, it is suggested to go through all the fixes provided; yours could be the last one.
Fix 1: Verify the Subscription Plan
The first and foremost requirement is to check for your subscription plan. You may not have chosen the right subscription plan.
Open the application, click the dropdown icon, and choose the Account option.
This will navigate you to the web interface, where you must scroll down and see the plan under the Your plan option, as it is Premium Individual in my case.
Ensure that it is Premium; if you still need to choose the subscription plan you purchased.
Fix 2: Log/Sign Out and Log/Sign In Again
You may be logged in, but the Premium Account features are not loaded properly. To ensure that logging in is not a problem, it is recommended to log out and log in back into your Account.
To do so, navigate to the Account dropdown option and choose Log out.
Once you are logged out, the Login screen will appear where you have to enter the login credentials.
Check whether your premium features are working when you have logged back again.
Fix 3: Update the Spotify App
Whenever the publisher releases an Update, if the application is not updated, then the respective applications lag in some features. This could be a cause of the premium not working.
Let’s see how it can be updated on various platforms:
For Android Users:
Open the Play Store and search for Spotify; if any update is pending, it would be shown here, i.e., in place of the Open in our case.
For iPhone Users:
Open the App Store on your iPhone, and search for Spotify; you will see the Update icon instead of OPEN if there is any pending update.
Updating the application will remove any lag if that is because of the older version.
Fix 4: Repair and Reset the Application
The Premium feature adds some extra flavors to the application’s overall functionality. If you have newly switched from free to premium, then the application may crash, not apparently, but its features will not respond.
To fix this, the Spotify application must be repaired or reset to regain its normal functionality.
Step 1: Open the Add/Remove Programs in the system and search for Spotify. Navigate to the three dots and move to the Advanced options.
Inside Advanced options, click on Repair.
When the application is repaired, the Tick Mark will appear as shown below.
Now, check Spotify; it is good if the problem is fixed. Else, it is recommended to Reset the application as well.
Note: The Reset will delete all the application data, so before doing so, ensure that you are fully aware of that.
Fix 5: Restart the Phone/Desktop Computer
Sometimes, a conflict arises between multiple applications of the same nature installed/running on the Phone/Computer. The applications may also run in the background and do not allow each other to run smoothly.
Do the following to eliminate the conflict:
- Identify the application raising conflict, i.e., the phone’s default music player.
- Close both or all the applications.
- Restart the Phone or the Desktop computer.
- Log back into Spotify and check the problem will be resolved.
Fix 6: Check Your Firewall
The firewall of the system acts as a shield to your system. If your AntiVirus software detects any malicious activity, it may block it on the Firewall. The same is the case with Spotify.
If your firewall blocks Spotify, you cannot access the features on the Desktop application. To fix it, follow the steps.
Step 1: Open the Firewall’s Settings through the search option of the system.
Step 2: In the next window, choose to Allow an app through firewall.
Step 3: Ensure the Spotify application is checked under the Public option.
If it is set to Private, you must change it back to Public to use the application fully.
Fix 7: Switch the Platform (Android, iOS, Desktop)
The premium account malfunction can be fixed by switching the platform. First, you need to uninstall the application from the platform and then install/use the application on the new platform.
There might be several possibilities:
- Switching from iOS to Android or vice versa.
- Switching from Web Support to App Support on the Desktop.
Fix 8: Optimize the Storage
The Storage is the key player in Spotify premium. For instance, you need more storage to download music for offline listening. In Spotify, the Storage primarily depends on the Cache and the space on the Local Storage.
Here, we will show how to clean up the storage on various platforms for the Spotify application.
Go to the Settings of the Spotify Application and scroll down until you find the Storage option. Here, you will get the Cache and the Remove all downloads.
Tap on the options to optimize the storage issue on Spotify android.
Open Spotify, go to Settings and then choose Storage.
Inside storage, you will get the Clear Cache and the Remove all downloads option as shown below.
For Desktop Application:
Open the application’s Settings.
Scroll down inside the Settings, and you will get the Cache and the Remove all downloads options to optimize the storage.
Interestingly, the Desktop app also offers the option to Change location, as shown below.
That’s how the storage can be optimized to vacate space for Premium features.
Fix 9: Uninstall the Application and Re-install the Fresh Copy
If the above fixes do not work, you must remove the application from your system or device. The process of removal on various platforms is listed below.
For Android Users:
Locate the application and long-press the Spotify application. Multiple options will appear, where you need to choose Uninstall. The option can be a Remove (depending on the manufacturer).
For iPhone Users:
Locate the application, long-press it, and then choose the Remove App option.
A new list of options will appear; choose Delete App.
After doing so, the app will be deleted.
Open the Add/Remove Programs from the search option. Inside the Add/Remove programs, search for Spotify. You will get the search result; click on the three dots and click on Uninstall.
Re-Install the Application:
After removing the application, you need to do the following to install Spotify.
- iPhone: Open App Store, search for Spotify and click Install.
- Android: Open the Play Store, search for Spotify, and click Install to get the application back.
Fix 10: Contact Spotify
If you have tried all the above solutions, it is time to reach out to Spotify’s official Support. Before that, looking for the Spotify Status is suggested, which tells the current status of Spotify globally.
Let’s do all this in the steps:
Step 1: Check the Spotify Status Twitter Page
Open the Spotify Status Twitter page and look for any recent tweet that shows any system-down update. At the moment (in our case), there is no such tweet, as shown below.
Step 2: Reach Out to the Spotify Cares Twitter Page
After verifying the status, it’s time to go to the Spotify Cares Twitter page and send a Direct Message to convey the problem properly.
The same process can be adopted through the Spotify Cares Facebook Page.
After properly communicating the problem, you will get a message back from the support, which will surely address the solution to the problem.
Spotify premium enhances the user experience by unlocking the notable features not accessible in the free version. Sometimes, the premium features stop functioning due to some inevitable circumstances of the Spotify application or the device on which it is installed.
The possible reasons for the premium not working are, Spotify is not up to date, the plan has not been switched, Spotify is having a conflict with some other app, etc. For that, we have prepared a 10-fixes guide to address your Spotify premium not working problem.
Hey, I’m Hammad. I have been writing for several years now and have amassed a wealth of experience within my field. My focus is on technology and gaming, two areas that I am highly knowledgeable about. Also, I’m writer for iPhonEscape.com and CPUGPUnerds.com as well and where I have written over 350 articles.