Skype is one of the leading remote communication applications, with over 200 million users. Being a Computing geek, you must have used it. Have you ever been interrupted by Skype by ending/cutting your call? Well, that’s not an issue. It usually happens.
Skype is well-known for its remote communication support and was the only application in the early 21st century to serve the purpose. It offers video/voice calls (Skype to Skype/Phone numbers), screen sharing, text messaging, etc., via its Desktop and Mobile app support.
Sometimes, the Skype call ends/cuts without any specific reason, which could frustrate the user. There might be a chance that your internet is repeatedly disconnecting, the Skype app is not responding, etc. This post will address the reasons why Skype call keep ending/cutting out and the solutions to fix that.
Why Does My Skype Call Keep Ending/Cutting Out?
Your Skype call keeps ending or cutting out due to poor internet connection or network congestion, which leads to unstable audio and video quality. Another cause is software or app-related issues, such as outdated Skype versions or compatibility problems.
Additionally, insufficient system resources, such as low memory or processing power, contribute to call disruptions. It is recommended to check your internet connection, update Skype to the latest version, and ensure your device meets the minimum requirements for running the application smoothly.
Skype Server is Down
The Skype server is the back-end layer of the Skype app that ensures the functioning of the app components. If the server is down for any reason, then you will be limited to the specific features which ultimately affect the overall working. Thus, if you are able to connect to a call and then disconnect repeatedly, then there might be a fault at the server’s end.
- How to Fix it?
The server not responding error refers to the backend of Skype that Skype/Microsoft itself manages. You can only check the server’s status to see whether it works fine. Open the settings of the Skype app and then the Help & Feedback window. Click on the Skype Status option as highlighted below:
Upon opening, this option will navigate you to the Skype server’s status via the Skype support feature. Now, if you see, the Skype server is offering a Limited service on mobile//landline calling. All the other components are in the normal state:
Skype Out of Credit
Skype offers free Skype to Skype calls. However, you must have enough credits to call a phone/landline number from Skype. If not, the call will be terminated instantly. A Skype subscription is not much costly. In fact, it keeps on providing promotional offers to facilitate the users.
- How to Fix it?
Before making a call, you must ensure your valet balance. Open the Skype Desktop app, and you will get the total balance on the right side of the profile name, as highlighted below. Now, click on it to get to the recharge:
Upon clicking, a new window containing the list of available packages per region appears. Choose the one suitable for you and recharge your Skype balance. Scroll down the window to check out the promotional offers:
Caller ID is Enabled/Disabled
Caller ID is the identification of the person calling you. The Caller ID features do not allow anonymous users to communicate. If the person you call has enabled the Caller ID, then you must enable it, and vice versa. Otherwise, the Skype call will terminate instantly.
- How to Fix it?
If the other person has enabled the Caller ID, then it must be enabled at your end. To do so, open the Skype app’s settings, navigate to the Calling option, and click on the Caller ID option as highlighted below:
Upon opening, the Caller ID toggle button will appear. Now, if you want to disable it, then turn the toggle button off, else keep it enabled if the other person has enabled it:
Poor/Unstable Internet Connection
A slow or unstable internet connection leads to poor audio and video quality, causing choppy or delayed audio, pixelated video, and frozen screens. The delay in data transmission creates lag and pauses during conversations. These factors ultimately contribute to ending/cutting out the Skype call.
- How to Fix it on Skype Desktop?
If the internet connection is the cause of invoking the Skype call interruption, then you must restart the router and try reconnecting. Other than that, you can also switch to a better internet connection. Let’s say both options have not worked; you must troubleshoot your internet connections.
To troubleshoot your internet connections, go to the path “System>Troubleshoot>Other troubleshooters” and click on the “Run” button in front of the Internet Connections option as shown below:
- How to Fix it on Skype Mobile?
If the above-said remedies have not worked on your phone, you must reset the network settings. For this, go to the path “Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings,” and click “Reset Network Settings”:
System Resource Limitations
Insufficient memory or processing power in a device struggles to run Skype smoothly, resulting in freezes or crashes during calls. Running multiple resource-intensive applications concurrently with Skype can overload the device, leading to conflicts and call disruptions. Moreover, outdated routers or modems may be unable to handle the necessary data flow, causing intermittent connectivity issues and frequent call drops.
- How to Fix it?
To prevent repeated Skype call endings caused by system resources, allocate sufficient memory and processing power to Skype. For this, you must close unnecessary applications that are consuming RAM and CPU power unnecessarily.
The task manager is the key to managing the tasks for the CPU and RAM of your system. Open the task manager using a shortcut key, “CTRL+SHIFT+ESC.” Here, you must identify the tasks that consume much RAM and CPU, select the task and then click on the End Task option. Similarly, you must keep on tracking such resource-intensive tasks and try to close them as soon as they are useless.
Outdated Skype Version
An outdated app version is the leading cause of the Skype call keep ending/cutting out. Mostly, an app update ensures optimal compatibility, stability, and enhanced network performance. All these features start malfunctioning on the outdated app.
- How to Fix it on Skype Desktop?
The Skype version is updated from the settings of the application. First, open the Skype Desktop application. Navigate to the three dots dropdown and open the app settings:
In settings, scroll down the left bar and click “Help & Feedback.” In our case, the app is updated. If it is not updated, then follow the on-screen instructions to update the Skype version:
- How to Fix it on Skype Mobile?
Open the App Store on your phone and search for Skype. Look for any update option/button available alongside Skype. If not, it states that you already have the latest Skype version (as in our case):
Skype App is Corrupted
Skype features, including voice/video calls, do not work properly if the Skype app is corrupted or has been affected by malware. Thus, it keeps ending/cutting out the Skype call repeatedly. Apart from that, when a corrupted app is launched, it impacts parallel processes running on the operating system.
- How to Fix it on Skype Desktop?
A corrupted app must be uninstalled first and then reinstalled to get a fresh copy from the manufacturer. To uninstall Skype from your desktop system, search for Skype in the Windows search bar, right-click on Skype, and then click on Uninstall:
Once it is removed, go to the Skype Official Website and look for the Desktop option. All the supported systems are given. Choose the appropriate installable file for your operating system from the dropdown:
- How to Fix it on Skype Mobile?
To uninstall Skype mobile app, go to the App Store and search for Skype. Navigate to the installed version from the search result and click the Uninstall button. Once it is removed successfully, open the App Store again and install a fresh copy:
Compatibility of Skype With Your OS
If you have downloaded/installed an unsupported version of Skype on your system, you will face continuous app crashes while launching or using the app. The compatibility issue is faced on the Desktop version of Skype.
- How to Fix it?
First, you need to uninstall the current application from your system. After that, you have to visit the Downloads page of the Skype official website and then download the compatible version of Skype for your OS. At the moment, Skype is supported on the following platforms:
How Long Can Skype Call Last?
Skype offers a long duration of 24 hours per session for Skype-to-Skype communication. The 24-hour call timings apply to one-one and group calls. At the same time, Skype to Phone/Landline call timing is a maximum of upto 4hours. After 4 hours, the session is refreshed, and the new charges for that call are applied.
Other than calls, Skype does offer a recording facility that is available for 30 days in your chat. Want to get the pricing schema of Skype for Phone/Landline calls? Read out FUP of Skype.
Bottom Line
Skype is one of the leading communication platforms for individual talks and group meetings. Its support is available through Desktop versions, Web support, and Mobile application. Unlike its competitors, Skype allows a long uninterrupted way of communication.
While trying to connect to a Skype call, some people have faced a continuous ending/cutting out of the Skype call. This can be caused by an internet connection, an outdated Skype app, Skype’s server, a corrupted Skype app, etc. All the stated issues are solvable, and this post has addressed all the possible reasons why the Skype call keeps ending/cutting out alongside the solutions.
Adnan is a Software Engineer with an aim to learn and teach the community through words. The go-to expert about Technology. He has honed his skills in crafting easy-to-understand documentation, tutorials, and articles on these powerful tools.